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CSM Toolbox
Isabel Ruiz
Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
Episodes
Learning from mistakes with Angela Guedes at Claap | Ep. 18October 04, 2022
Everything as an experiment with Steffen Hedebrandt at Dreamdata | Ep. 17September 27, 2022
Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16July 26, 2022
Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15July 05, 2022
Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14June 28, 2022
Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13June 14, 2022
CS Strategy evolution with Kate Neal at Staircase | Ep. 12June 07, 2022
Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11May 24, 2022
A day in the life of a CSM with Ryan Noakes | Ep. 10May 17, 2022
Unlocking customer value with Niclas Ramon Staberg | Ep. 09May 10, 2022
The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08April 12, 2022
The new rules of engagement with Daria Danilina at Salesroom | Ep. 07March 29, 2022
Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06March 22, 2022
The evolution of PLG with Emily González-Cebrián Lombán at Froged | Ep. 05March 08, 2022
Active listening as a skill with Jurgita Paulauskaite at Tymeshift | Ep. 04February 22, 2022
Persistance and health scoring with Philipp Wolf at Custify | Ep. 03February 08, 2022
The Center of Experience with Greg Kihlström | Ep. 02January 25, 2022
A dynamic approach to leadership with Raphael Presberg at Nalia | Ep. 01January 11, 2022
Authenticity as a core value with Esben Friis-Jensen at UserFlow | Ep. 31December 14, 2021
Building genuine relationships with Will Stevenson at Onboard | Ep. 30November 30, 2021
Copywriting 101 for Customer Success with Ekaterina Howard | Ep. 29November 23, 2021
Value creation with John Henwood at Productboard | Ep. 28November 16, 2021
The future of work is choice with Lisette Sutherland at Collaboration Superpowers | Ep. 27November 09, 2021
Enabling customers in a better way with Puneet Kataria, at CustomerSuccessBox | Ep. 26October 26, 2021
Building experiences with Ashley Porciuncula at Orbital | Ep. 25October 12, 2021