CSM Toolbox Podcast Artwork Image

CSM Toolbox

Isabel Ruiz

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
Episodes
Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14June 28, 2022 Episode artwork Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13June 14, 2022 Episode artwork CS Strategy evolution with Kate Neal at Staircase | Ep. 12June 07, 2022 Episode artwork Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11May 24, 2022 Episode artwork A day in the life of a CSM with Ryan Noakes | Ep. 10May 17, 2022 Episode artwork Unlocking customer value with Niclas Ramon Staberg | Ep. 09May 10, 2022 Episode artwork The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08April 12, 2022 Episode artwork The new rules of engagement with Daria Danilina at Salesroom | Ep. 07March 29, 2022 Episode artwork Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06March 22, 2022 Episode artwork The evolution of PLG with Emily González-Cebrián Lombán at Froged | Ep. 05March 08, 2022 Episode artwork Active listening as a skill with Jurgita Paulauskaite at Tymeshift | Ep. 04February 22, 2022 Episode artwork Persistance and health scoring with Philipp Wolf at Custify | Ep. 03February 08, 2022 Episode artwork The Center of Experience with Greg Kihlström | Ep. 02January 25, 2022 Episode artwork A dynamic approach to leadership with Raphael Presberg at Nalia | Ep. 01January 11, 2022 Episode artwork Authenticity as a core value with Esben Friis-Jensen at UserFlow | Ep. 31December 14, 2021 Episode artwork Building genuine relationships with Will Stevenson at Onboard | Ep. 30November 30, 2021 Episode artwork Copywriting 101 for Customer Success with Ekaterina Howard | Ep. 29November 23, 2021 Episode artwork Value creation with John Henwood at Productboard | Ep. 28November 16, 2021 Episode artwork The future of work is choice with Lisette Sutherland at Collaboration Superpowers | Ep. 27November 09, 2021 Episode artwork Enabling customers in a better way with Puneet Kataria, at CustomerSuccessBox | Ep. 26October 26, 2021 Episode artwork Building experiences with Ashley Porciuncula at Orbital | Ep. 25October 12, 2021 Episode artwork Product Demonstrations tips - Where to start? | Ep. 24September 28, 2021 Episode artwork Building culture remotely with Raphael Allstadt at tl;dv | Ep. 23September 21, 2021 Episode artwork Customer centric DNA with Ellie Hutton at Dooly | Ep. 22September 07, 2021 Episode artwork Life is a non stop pitch - Chapter from: Life's a Pitch | Ep. 21August 31, 2021 Episode artwork